Where people work together, there is stress and there are occasional conflicts. Sometimes it is necessary to take a break and thus reduce the pressure on employees. On a team day, you observe the situation together. If there is a lot of tension, the group discovers that the situation can be looked at from many sides. The time taken by the group allows for re-alignment to take place. Team building can then accelerate.

We see discussing conflict and accelerating team building as breathing in and breathing out. Both are necessary and useful to function at a higher level. In case of conflicts, team training be sufficient, but usually we recommend team coaching. With team training, you acquire skills to cope with a relapse. With team coaching work together to create an updated culture that energises.

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Duration: by arrangement
Location: a quiet place
Group size: from 2 to 24 participants

Conflicts are like intersections: 'What are we going to do? Turn right? Or go straight?' Conflicts are useful; they bring to light what needs attention. When conflicts drag on or escalate, they become counterproductive. Addressing conflict requires safety and trust. Sometimes 'strange eyes' are important to get through the difficult moments. A team coach works purposefully. With a team coach, you pack carefully: no one is forgotten, no one loses. You thus steer towards relief and new energy.

Method of conflict management

• Preliminary discussions with management, board or directors.
• Short preliminary interviews (30 min) with each person involved in the conflict. Employees who are more or less outside are as important as the actors in this process.
• Initial interview with the complete team. Maximum 2 hours. Aim is to identify the problems in the presence of everyone.
• Possibly short individual interviews with all team members. The guiding principle is the report of the first conversation. In these conversations, we explore how to get from the current situation to a new one. We look ahead: how can cooperation flourish again? 
• (Optional) Wat is needed? Wany additional support is needed, which group skills deserve strengthening?
• Second conversation with the complete team. The individual conversations were processed into a concrete goal and a proposal on how to work towards it.
• Implementation. This can be done, for example, by continuing to attend some team meetings and/or by providing team members with advice.
• (Optional) Sometimes team training is desired to improve the communication skill increase.

The aim of these rounds is to strengthen support and security for cooperation. Simultaneity around a change of work or an updated goal - wanting the same thing at the same time - is a key to success here.

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